CLS MedTurn
Thank You for Being Our Client
As we wrap up a very busy year, we want to take the time to tell you how much we appreciate you, our clients. We appreciate your honesty, your partnership and your commitment to help us become a better service organization. Together we know that we can make positive changes for the industry that benefit you and your trading partners.

2006 has been a year of change and transition. Two acquisitions in 2005 and a merger in 2006 certainly provided excitement in the form of both challenges and opportunities for 2006. We have spent this past year assessing how we can leverage the strengths of the acquired companies to provide greater value for our clients. Progress has been made in many ways- from communication to new processes and procedures. And while we would all like for progress to be faster, our first priority has been to ensure that we deliver on our current service commitments – every day and every client.

The progress that we have made is only the beginning as we listen more, learn more, and understand more. We have ONE interest and that is to serve our clients, both retailers and manufacturers, domestic and international- for a solution that meets the customer need. Our goal is to provide resolution, through creative solutions. The only way to accomplish this is to work together and seek to understand each others’ needs, goals and philosophies.

One of our roles is to administer the policies of our clients through providing flexible systems, operational excellence, and information intelligence. An intricate role that we play is to facilitate discussions between trading partners, to provide advice on the pros and cons of any decision, provide the highest quality of information and to ultimately help clients make the best decisions for their supply chain.

May you and your family have a wonderful holiday!

Mark Doughton, President - CLS

CLS MedTurn Focused on Healthcare Services
Many New and Exciting Changes!
Earlier this year, CLS announced the merger of their two healthcare/pharmaceutical divisions to form CLS MedTurn Healthcare Services. This change was made in an effort to simplify the business, focus more on our healthcare business, and leverage the combined strengths of each division to provide new and enhanced services to our clients. The merger was the catalyst for many exciting changes at CLS MedTurn. Summarized below is the first of many more positive changes to come.

New Logo - The MedTurn logo has been updated to reflect our connection with the parent company, CLS, and our focus on healthcare services. You’ll notice our new logo on the web and other materials.

Expanded Returns Processing Facilities - CLS MedTurn Healthcare Services has two US based facility locations located in Ft. Worth, Texas and Indianapolis, Indiana. In addition, CLS MedTurn has a facility located in Toronto, Canada.

Additional Experienced Management Team - CLS MedTurn added new management with healthcare/pharmaceutical and logistics experience. This management team includes Jennifer Mauldin, Executive Vice President; Harold Anderson, VP Operations; Mike Umbach, VP Product Development; Mike Campanaro, Sr. VP IT; and Greg Gauthier, Managing Director International. For a profile of the management team, click on their name.

Thank you for your business and the opportunity to service you. Our goal is to continue to bring you new and enhanced service offerings. We look forward to a long-term mutually beneficial relationship of collaboration, innovation and new opportunities.

CLS MedTurn International Implements
New Organizational Changes
In our continued effort to align ourselves with our Clients’ needs, CLS MedTurn is pleased to announce the following organizational changes in our International Division.

Greg Gauthier	Natalie Moberg
Ken Pistritto	Sheila Brown

Ken Pistritto, formerly MedTurn International’s National Sales Executive, has been promoted to the role of CLS MedTurn’s Business Manager. In this role, he will be responsible for Sales and Client Service for the RX and Consumer Health Markets. This includes all day to day activities involving client interaction and reporting. Ken reports to Greg Gauthier, Managing Director.

Ken’s Client Service and Sales team includes Sheila Brown, Karen Castillo and Mireille Bougault.

Sheila joins CLS MedTurn from Laura Secord and brings experience in both customer service and science. As a graduate of McMaster University, she holds a BSc and is fluently bilingual. Her role includes acting as our A/QPIC.

Karen joined the company in April as a customer service associate. Her responsibilities include handling all of our incoming calls from clients today. Karen is fluently bilingual as well and brings a tremendous amount of experience and knowledge to the team.

Mireille has assumed the role of CLS MedTurn’s Project Manager and QPIC. Her prior experience as Operations Manager and QPIC allow her to utilize her wealth of knowledge as she focuses on new projects.

Natalie Moberg has been appointed to Operations Manager for our CLS MedTurn team. Her role includes the management of our warehouses and processing facilities. Natalie has over 15 years of international logistics experience having managed companies in Sweden and Canada. In addition, Natalie holds a Masters in Engineering from St. Petersburg School of Aviation in St. Petersburg, Russia. Based on her Science and Chemistry education, Natalie will also have an A/QPIC designation. Natalie reports to Greg Gauthier, Managing Director.

Also reporting to Greg Gauthier is Francine Stonge. Francine has assumed an administrative assistant role and will be the key contact for financial matters.

Thank you for your continued support as we make changes to enhance our services to you. These are exciting times at CLS MedTurn International and we look forward to implementing on-going enhancements.

If you have additional questions about our changes, please contact Greg Gauthier, Managing Director at greg@returns.org.